Customer Service Representative - Fluent English Required

Join our dynamic team at Industri Kolaborasi Primer as a Customer Service Representative where you'll be at the forefront of delivering exceptional customer experiences. We're looking for passionate individuals with fluent English skills to join our growing customer service department in beautiful Bali. In this role, you'll handle customer inquiries, resolve issues, and ensure our clients receive the best service possible. This is an exciting opportunity to grow with a company that values innovation and customer satisfaction.

As a Customer Service Representative at Industri Kolaborasi Primer, you'll be the face of our company, providing top-notch support to our clients. You'll use tools like Zendesk and Salesforce to manage customer interactions efficiently. This role offers a dynamic work environment, competitive salary, and the chance to develop your skills in a fast-paced industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat
• Resolve customer issues efficiently and professionally
• Provide product and service information to customers
• Use CRM tools like Zendesk and Salesforce to manage customer interactions
• Maintain accurate records of customer interactions and resolutions
• Collaborate with other departments to ensure seamless customer service
• Provide feedback to the team on customer service best practices
• Participate in training and development programs to enhance skills

🎓 Kualifikasi & Syarat

• Fluent English (both written and spoken)
• Minimum 2 years of experience in customer service or related roles
• Strong communication and interpersonal skills
• Ability to work under pressure and meet tight deadlines
• Basic knowledge of CRM tools like Zendesk and Salesforce
• Proven ability to handle difficult customers with professionalism
• Good understanding of industry-specific terminology and processes
• Ability to work independently and as part of a team

🛠️ Keahlian

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