Customer Care Specialist - Insurance Services

Join Mitracomm Ekasarana as a Customer Care Specialist in the vibrant region of Badung, Bali, and become a key player in delivering exceptional insurance services to our valued clients. This role offers a unique opportunity to work in a dynamic, fast-paced environment where your skills and dedication will directly impact client satisfaction and loyalty.

As a Customer Care Specialist, you will be the first point of contact for our clients, handling inquiries, complaints, and feedback with professionalism and empathy. You will work closely with our insurance advisors to ensure that our clients receive the best possible service and support. This role is perfect for someone who is passionate about customer service and wants to make a tangible difference in the lives of our clients.

At Mitracomm Ekasarana, we are committed to providing our clients with the highest level of service and support. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. Join us and be part of a team that is dedicated to excellence and innovation in the insurance industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback with professionalism and empathy.
• Work closely with insurance advisors to ensure that clients receive the best possible service and support.
• Use CRM systems such as Salesforce or HubSpot to manage customer interactions and track customer data.
• Provide exceptional customer service by resolving issues promptly and effectively.
• Assist in the development and implementation of customer service strategies and programs.
• Stay up-to-date with industry trends and best practices in customer service.
• Provide regular reports on customer satisfaction and service performance.
• Participate in team meetings and contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems such as Salesforce or HubSpot.
• Familiarity with insurance products and services is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Ability to work independently and as part of a team.

🛠️ Keahlian

Lowongan Terkait